Outreach Campaign
MSK specializes in an evidence-based, remediation-forward approach to public outreach.
In most water systems, the service line is privately owned from the property line to the building. In order to complete lead service line identification and replacement work, a water system must engage with thousands of homeowners and residents.
We specialize in a remediation-forward approach to public outreach. Where possible, we establish a preliminary replacement program before completing identification work. This allows us to ask homeowners to sign up for remediation upfront, in the same letter in which we notify them that they might be at risk for lead exposure. We then provide specific recommendations for what to do while waiting for replacement, and we work to make the process as easy as possible. After developing this approach in 2019, we typically see response rates between 85% and 95%.
Sampling
MSK offers a reliable, cost-effective, and noninvasive process for identifying lead service lines. We know that water quality data is more reliable than records reviews and test dig observations. We use two sampling methods to identify service line pipe materials as Lead or Not Lead.
Flush Sampling
Flush sampling, at $35 / sample, is an affordable lead service line screening tool.
Lead detected → Lead service line
Lead not detected → Conduct sequential profile sampling
Sequential Profile Sampling
Sequential profile sampling, at approximately $350 / connection, permits reliable characterization of service line pipe materials. MSK conducts this process in stages:
(1) Carry out initial benchmark sampling in the community.
(2) Design sample kits based on each connection's pipe length & diameter.
(3) Deliver sample kits and instructions to residents.
(4) Analyze sample data to characterize pipe materials as Lead or Not Lead.
Data Analysis
We use flush samples as an initial screening tool to identify the presence of lead pipe. Flush samples are an affordable and easy way to collect information about pipe materials, and they do not require prestagnation. In instances where lead is not detected in flush samples, we conduct sequential profile sampling to fully characterize pipe materials from the foundation wall to the corporation stop.
Our data analysis methods have identified service lines that contain a relatively short segment of inaccessible buried lead pipe that was not observed during test digs. Similarly, our data analyses have identified lead service lines at locations where records indicated the service line pipes were not lead. Without water quality data analyses, these service lines and pipe materials would have been misidentified.
MSK's sampling methods are efficient, reliable, and affordable. They provide more accurate information than test excavations and review of historical records. The use of flush and sequential profile sampling allows us to efficiently and confidently identify pipe materials and prepare designs that will get the lead out.
Lead Detections in Flush Samples
Detection of lead in a fush sample is a reliable indicator of a lead service line. Flush sampling is a fast, easy, and inexpensive screening tool that can be used to streamline the lead service line identification process. These pie charts show data from flush samples collected from service lines that are not lead (left) and from lead service lines (right).


Distribution of Lead Data from Sequential Profile Samples
Lead data obtained from sequential profile samples are a reliable indicator of pipe materials. Data from service lines with at least a segment of lead pipe are distinct from data from service lines with pipe that is not lead.

